Billing Policy

III. BILLING POLICIES AND CYCLES

Live HelpAll services [except for setup] will be prorated from the date of signup to the date of service activation.

  • We offer billing via invoice or direct credit card charge.
  • All initial fees must be paid prior to server setup. These fees include:
    – Server setup fees
    – Current month pro-rated amount
    – 2nd month of service
  • Our billing cycle is from the 1st of the month to the end of the month. You will receive an invoice [or notification of future cc charge] for service 1 month in advance [June 1 you receive a bill for the July service].
  • Invoices are due before the 1st of the month.
  • Customer’s data allowance includes all files in their home directory and all sub folders, including access_log files for the current and last month. In addition, all data in POP accounts are included as well. Customer’s exceeding their allowed disk quota will be asked to clear files until within their limits, or upgrade to a package that allows for the kind of data being used. Accounts that go over and are not corrected by the billing cycle immediately following the notification will be automatically upgraded and/or charged the appropriate rate.
  • Accounts paying by automatic credit card deduction are charged before the 5th of the month [for the month of service in question].

III-A. PAST DUE AND ACCOUNT TERMINATION POLICIES

  • All accounts not paid by the 15th of the month will be suspended. Suspended accounts will not be allowed any access to their servers nor use any stored service credits.
  • GreenTree Hosting, LLC. attempts to automatically charge any credit card(s) on file for all past due invoice for current, suspended and cancelled accounts.
  • GreenTree Hosting, LLC. will continue to attempt to collect payment for any and all past due invoices on accounts that are cancelled and still have a balance due to GreenTree Hosting, LLC. Collection attempts include charging any credit card on file, emailing invoices and submitting past due accounts to collection agencies.
  • Please Take Note: Failure to use your account and/or moving your domains and/or website to another hosting service does NOT constitute a cancellation of services with GreenTree Hosting, LLC. You must use the cancellation form or call our billing office at 203-401-8822 and get a cancellation number.
  • Accounts suspended and reactivated must pay all past due and current amounts and are subject to the following reactivation fees:
    – Shared Servers: $39 reactivation fee
    – VMWare Virtual Servers: $59 reactivation fee
    – Dedicated Servers: $99 reactivation fee
  • Accounts past due over 30 days cannot be reactivated. You must sign up for new service and pay the full setup fees associated with the server option you choose
  • Terminated/canceled accounts lose all their stored service credits associated with their hosting account (not any credits purchased separately), including any reserved credits for existing jobs.
  • Any money paid in advance is non-refundable with the exception of the first two months payment which is covered by the 30 day money back guarantee.

III-B. CANCELLATION POLICIES

  • To cancel your account, you must use the cancellation form or call our billing office at 203-401-8822 and get a cancellation number. To ensure that you are not billed for another month of service, you must cancel your account before the 30th of the month. All accounts requesting cancellation are terminated on the last day of the month.
  • Please Take Note: Failure to use your account and/or moving your domains and/or website to another hosting service does NOT constitute a cancellation of services with GreenTree Hosting, LLC. You must use the cancellation form or call our billing office at 203-401-8822 and get a cancellation number.
  • Before accounts are suspended or cancelled, any credit card on file will be used to pay any and all past due invoices.
  • GreenTree Hosting, LLC. will continue to attempt to collect payment for any and all past due invoices on accounts that are cancelled and still have a balance due to GreenTree Hosting, LLC. Collection attempts include charging any credit card on file, emailing invoices and submitting past due accounts to collection agencies.


Note: All billing correspondence [invoices, notifications, etc] is done via email. It is crucial that you maintain a current email address with us.

Our online billing system enables every customer to:

  • Pay your bill(s) Online
  • View your past and current billing history
  • Make changes to your billing records [contact names, cc numbers, etc]
  • Print out your invoices
  • Select plain text / html email invoicing

Live HelpWe currently accept payment, in US Dollars only, through the following sources:

  • VISA
  • MasterCard
  • American Express
  • Discover
  • Check
  • PayPal

You can contact our billing department via the form in your customer portal. Please be sure to include your username on all billing correspondence.