Service Credits. We provide our customers (Shared, VMWare Virtual and Dedicated) with service credits that can be used for extended support services such as programming and even design.

How Service Credits Work. Service credits are like cash that can be used for extended support services provided by GreenTree Hosting. One service credit is equal to 1 dollar of service. Depending on your account/package with us, you are receiving anywhere from a few to a couple hundred service credits per month. These service credits are "banked" in your account until such time as you use them, with a maximum of one year's worth of credits that can be accrued.

How To Use Your Service Credits. Using credits is very easy. Simply request a service via telephone or our ticket system. For larger, non-urgent jobs, one of our techs will provide you with a service estimate using your available credits. Once you approve the service estimate, the credits will automatically be deducted from your account. For smaller or time critical tasks, credits will simply be deducted from your account and you will be notified.

Rules and Limitations. Credits are only given to customers whose accounts are current. If past due invoices exist by the first of the month when credits are usually added, credits will not be added to the account for the month. Credits cannot be transferred or sold either to another customer or another account under the same owner. Credits can be used for support, programming, and design services only, not for hosting or the purchase of products such as hardware, software, or third party services. For new customers, credits are not added to the account until the first day of the first full month of service. Unless otherwise specified, shared hosting accounts get 5 credits per month, VMWare Virtual accounts get 10 credits per month and dedicated server accounts get 15 credits per month. You can check how many credits you have in the customer portal.