Legal & Compliance Documentation

I. Privacy Policy & Statement

At GreenTree Hosting, LLC. ("GreenTree Hosting", "we", "us", or "our"), we are committed to respecting and protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, use our web and email hosting services, or communicate with us.

1. Information We Collect

We collect information to provide high-quality hosting and support services to our clients:

• Account & Registration Data: When you establish an account, order hosting services, or request support, we collect contact and billing information including your name, business name, postal address, email address, phone number, and payment credentials.
• Service Usage & Technical Logs: To maintain server performance and security, we automatically collect non-personally identifiable technical data such as domain types, browser versions, operating systems, IP addresses, access times, and diagnostic server logs.
• Email Relay & Communications Data: For clients utilizing our email hosting and outbound relay services, technical routing metadata (sender address, recipient address, timestamp, and message status) is processed strictly to deliver your messages and enforce security filtering.

2. How We Use Your Information

GreenTree Hosting, LLC. uses your information exclusively for legitimate business purposes, including:

• Provisioning, maintaining, and delivering hosting, email, and domain services.
• Processing payments, billing, and order fulfillments.
• Providing technical customer support and responding to inquiries.
• Monitoring server performance, network health, and security threat prevention.
• Complying with legal obligations and enforcing our Terms of Service.

3. Disclosure to Third-Party Infrastructure & Service Providers

GreenTree Hosting, LLC. does not sell, rent, trade, or lease your personal information or email lists to third parties under any circumstances.

We may share necessary data with trusted third-party service providers who assist us in operating our infrastructure and delivering services to you (such as payment gateway processors, domain registries, and specialized outbound email delivery relays like Mailgun by Sinch). All such third parties are strictly bound by confidentiality agreements and are required to maintain your information in strict confidence and use it solely to perform services on our behalf.

4. Cookies & Tracking Technologies

We use cookies (small text files stored on your device) to assign a unique identifier to your computer. Cookies allow us to deliver a personalized experience, keep track of support portal sessions, and analyze website navigation patterns. Registered users benefit from cookies by avoiding re-entering credentials on every visit. You may disable cookies in your browser settings, though some portal features may function with limited capacity.

5. Data Security & Credit Card Safety

We employ stringent physical, electronic, and managerial security measures to protect your private data against unauthorized access, loss, or alteration. All online payment transactions are processed over encrypted SSL/TLS connections using PCI-compliant payment gateways. It is our strict policy to never request or transmit sensitive payment information (such as full credit card numbers) via unencrypted email.

6. Children’s Privacy

In compliance with the Children's Online Privacy Protection Act (COPPA), GreenTree Hosting, LLC. does not knowingly collect or maintain information provided by children under the age of 16.

7. Updates to This Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted directly on this page. We encourage clients to review this policy periodically to stay informed about how we safeguard your information.

II. Email & Anti-SPAM Acceptable Use Policy (AUP)

GreenTree Hosting, LLC. maintains a Zero-Tolerance Policy for Unsolicited Commercial Email (UCE), Unsolicited Bulk Email (UBE), and all forms of SPAM. All users, resellers, and clients utilizing GreenTree Hosting, LLC. email mailboxes, web servers, or SMTP relays must strictly comply with this policy.

1. Definition of SPAM

SPAM includes any email message sent to a recipient who has not explicitly given verifiable prior consent to receive communications from the sender. This applies to bulk commercial email, promotional blasts, chain letters, financial solicitations, and unverified newsletter distributions.

2. Permitted Email Communication & List Sourcing

All outbound mail originating from our network or routed through our email infrastructure (including Mailgun relays) must meet the following strict standards:

• 100% Opt-In & Explicit Consent: Outbound emails must be sent strictly to recipients who have directly requested to receive your communications via a confirmed opt-in process or through an active, direct commercial relationship.
• Strict Prohibition of Third-Party Lists: You may NOT send email to purchased, rented, scraped, traded, or harvested email lists under any circumstances.
• Direct Business Communications: Standard 1-on-1 business dialogue, customer support responses, transactional updates, invoices, and direct customer quotes are permitted.
• Working Unsubscribe Option: All bulk or marketing communications must contain a clear, functioning, single-click unsubscribe link or clear opt-out instructions. Unsubscribe requests must be honored within 3 business days.

3. Technical Authentication & Header Requirements

To ensure high deliverability and system integrity across global email networks, all client email must comply with the following technical rules:

• No Address Falsification / Spoofing: You may NOT falsify, forge, or obscure email headers, envelope senders, or the "FROM" address. The "FROM" address must be a valid, existing mailbox authorized for your domain.
• Authentication Compliance: All domains sending mail through our infrastructure must maintain valid SPF (Sender Policy Framework), DKIM (DomainKeys Identified Mail), and DMARC records as configured during onboarding.
• Bounce & Complaint Thresholds: Clients must maintain a bounce rate below 2% and a spam complaint rate below 0.1% (1 complaint per 1,000 messages). Accounts exceeding these rates will be automatically flagged for review.

4. Rate Limits & Relay Infrastructure Rules

Outbound email is monitored by automated real-time safety systems to protect our IP reputation and relay networks:

• Accounts undergoing initial evaluation or new domain warmup are subject to temporary hourly message limits and maximum recipient caps per batch (e.g., maximum 9 recipients per single email message during evaluation).
• Attempting to bypass batch limits or distribute mass messages using unauthorized scripts will trigger automatic rate-limiting and temporary queue blocks.

5. Violation Consequences

If an account on our network is flagged for sending SPAM, triggering blocklists (RBLs), or violating this AUP:

1. GreenTree Hosting, LLC. will immediately suspend the offending email account or domain's outbound relay access to protect our network.
2. The client will be notified and required to provide proof of recipient opt-in consent before any service reinstatement is considered.
3. Repeated or severe violations will result in permanent termination of services. No refunds will be issued for accounts terminated due to SPAM violations.

III. General Terms & Conditions (TAC)

In order to maintain our system integrity and server resources, we expect our customers to act responsibly. When you use any GreenTree Hosting, LLC. services in any form, you automatically agree to the following Conditions.

We reserve the right to suspend or cancel a customer’s access to any or all services we provide when we decide that the account has been inappropriately used. In short:

• Prohibited Content: No adult content (Pornography).
• Online Gambling: No online gambling services or illegal gaming content allowed.
• Copyright & Intellectual Property: No Warez, cracks, pirated software, or copyright infringement allowed on our servers.
• Server Abuse: Any attempt to undermine, overload, or cause harm to a server or customer of GreenTree Hosting, LLC. is strictly prohibited.
• Unauthorized Access: No unauthorized access or penetration testing of other accounts, servers, or networks.
• IRC & Chat Applications:
  • Clients may not install chat applications without prior written approval from our Support Team. (FlashChat and MyPHPChat are pre-approved).
  • No IRC servers, IRC bots, or IRC processes are allowed to operate on our network.
• Background Running Programs: Prior written approval is required for any background scripts or persistent daemons to run continuously.
• Payment Policies: All accounts are set up on a pre-pay basis. Setup fees are charged for new accounts and major plan upgrades. Pricing is guaranteed for the prepaid term. We reserve the right to modify pricing upon renewal. The customer remains responsible for all charges incurred until formal cancellation is submitted.
• Account Cancellation Policy: To cancel your account, you must complete our online cancellation form or contact our billing office at 203-401-8822 to receive an official cancellation confirmation number.
  Notice Regarding Cancellation: Abandoning your account, non-use, or pointing your domain DNS away to another hosting provider does NOT constitute cancellation of services with GreenTree Hosting, LLC. Invoices will continue to accrue until an official cancellation confirmation is issued.
• Past Due Collections: Past due balances will be charged to the credit card on file prior to account suspension. Unpaid balances on cancelled accounts may be referred to professional collection agencies.
• Domain Registrations: Domain registration and renewal fees are non-refundable once registered with the central registry.
• Lawful Use & Service Refusal: We reserve the right to refuse service to anyone. Customers may only use our infrastructure for lawful purposes under Federal, State, and Local laws.
• Indemnification: Customer agrees to defend, indemnify, and hold harmless GreenTree Hosting, LLC., its officers, employees, and agents from any and all claims, liabilities, losses, costs, or legal fees arising from the customer's use of our services or products sold via our servers.
• Disclaimer of Warranties: Services are provided on an "AS IS" and "AS AVAILABLE" basis. GreenTree Hosting, LLC. disclaims all warranties, express or implied. We are not liable for any business damages, data loss, or service interruptions.